Replacement guarantee

What Dexee owes you if a placement does not work out, in the words that go into the contract.

These terms are published so a buyer's counsel can read them before a call. They are a draft pending review by Dexee's counsel, and the signed contract governs. Where the two differ, the contract wins.

The window

If a placed person leaves, or you end the engagement for performance, within 90 calendar days of their start date, Dexee replaces them at no additional fee. Founding clients have 120 days.

The window runs from the start date, not from the signature date, and it is not paused by holidays.

How to claim

Step 1
Write to your Dexee contact within 15 calendar days of the person's last working day, stating the start date, the last day and what went wrong.
Step 2
Dexee answers in writing within 5 business days, accepting the claim or stating which exclusion applies and why.
Step 3
On an accepted claim, Dexee presents the first replacement shortlist within 10 business days, against the original role brief.
Step 4
You interview and select as you did the first time. There is no second placement fee, and the guarantee window restarts with the replacement.

What is not covered

The guarantee is a commitment about the person Dexee presented, not about changes on your side after they started. It does not apply when:

The role changed materially from the brief Dexee sourced against, in scope, seniority or reporting line.
The person was not given the access, equipment or direction needed to do the work in the first three weeks.
The position was eliminated, put on hold or absorbed for budget or restructuring reasons.
A Dexee invoice for the engagement is more than thirty days overdue when the claim is filed.
The person was moved to a different role, entity or contract without Dexee being informed.

The remedy

The remedy is a replacement. If Dexee accepts a claim and does not present a shortlist within 10 business days, you may take a credit for the placement fee against any Dexee service within twelve months, or ask for it back. Dexee does not limit its liability below the fee you paid for that placement.

Nothing here limits rights you have under the law that applies to your contract.

Questions before you sign

Send the terms to your counsel and write to us with what needs changing. Dexee would rather negotiate the language now than argue about it later.